Below Are Common HughesNet Questions
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What is HughesNet Satellite Internet?
HugesNet Satellite Internet is an Internet service provider that unlike other Internet providers uses a satellite dish. This means that their service is available anywhere in the
How fast is HughesNet Satellite Internet?
A dialup user can clearly see the speed of HughesNet, and the best part is the two plans, which HughesNet offers for the home user. There is the HugesNet Professional service with download speeds up to 1.2 Mbps and upload speeds, which are up to 200 Kbps. The home service offered by HughesNet has download speeds up to 1000 Kbps and upload speeds of 128 Kbps.
For the business user HughesNet Elite has the service plan with maximum download speeds of 2.0 Mbps and maximum upload speeds of 300Kbps. There is also the HughesNet Elite Premium package with lightening fast speeds of 5Mbps download speeds and 300 Kbps maximum upload speeds.
These speeds may slow during times of peak use, using any type of Internet service including land based and satellite Internet share network bandwidth and this means speed can vary. For this reason the speeds can not be guaranteed and the upload speed can slow and at times when the download speeds might also be temporarily slowed. This occurs when the usage exceeds the download threshold for an extended time, to find more information about this see the HughesNet Fair Access Policy.
Using VPN over a satellite can slow the data speed rates as much as a 50 to 75 percent decrease. It is also not recommended to play twitch games over HughesNet satellite Internet because these types of things are time sensitive.
How fast is the connection speed of satellite Internet?
The connection speed that home users enjoy are download speeds up to 1000Kbps and during peak times the speed can be 650Kbps to 750 Kbps. The upload speeds that can reach 128 kbps during peak hours can be 70Kbps to 80 Kbps.
The home office user that has the HughesNet Professional service will have a download speed up to 1.2Mbps and during peak hours approximately 800Kbps to 900Kbps. The upload speeds the home professional user can expect are up to 200Kbps and during the peak hour’s 100Kbps to 125Kbps.
The HugesNet Elite service user can expect download speeds of 2.0Mbps and during peak times it can be approximately 1500Kbps. The upload speeds can reach 300Kbps and during peak hours can be approximately 185Kbps.
Will I need a telephone line and dialup modem with satellite Internet?
When you have HughesNet satellite Internet there is no need to dial in to the server, you have instant access anytime. This means there is no need for a phone line or a dialup modem with HughesNet to access the Internet.
Can I get satellite Internet with my satellite dish for my television?
No, the HughesNet satellite Internet requires a special dish with a transmitter antenna to send and receive the data. The difference is that a satellite TV dish is only able to receive transmission signals.
Can I install HughesNet Internet Satellite at my home?
Not for a Satellite Internet dish, this is because the Federal Communications Commission requires that a trained professional install satellite systems that send and receive signals.
What is the difference between HughesNet and other high-speed Internet providers for businesses?
HughesNet Satellite Internet service is a perfect choice for a business that uses the Internet to download web pages, emails and large data files with the download and upload speeds of the business packages. It is not the best recommendation for website hosting and some other types of Internet businesses.
Are there different HughesNet Satellite Internet services for businesses?
Yes, HughesNet has several business satellite Internet packages that are right for different sized businesses. For the home office there is the HughesNet Professional package or the ProPlus package. Larger businesses also have plans to fit their needs with the Elite plan that has download speeds of up to 2000Kbps, the Elite Plus plan with download speeds of up to 3000Kbps and the Elite Premium plan with download speeds up to 5000Kbps.
How do I order HughesNet Satellite Internet for my home or business?
HughesNet Satellite Internet can be ordered on the Internet at this site or if you feel you need more information about satellite Internet you can call Hughesnet agents at the toll free number.
Are there computer system requirements for HughesNet?
HughesNet Satellite Internet is compatible with most computers and is an easy way to connect to the Internet. Any computer running Windows 98SE and above is compatible with Network capability and 10/100 Ethernet.
Can HughesNet be used with a Mac computer?
Mac computers running OS 10.1 or higher are compatible with HughesNet Satellite Internet and 10/100 Ethernet connectivity is required.
Can a small network be used with satellite Internet?
Yes, it is possible to setup a small network of multiple desktop computers and laptops connecting to HughesNet Satellite Internet. There maybe additional networking equipment necessary that is not included in the HughesNet Satellite system equipment. When a network is in place, if several computers are being used at the same time they are all sharing a single connection and speed cannot be guaranteed.
When I have Hughesnet Satellite Internet installed can the certified installer set up a home network?
This is a question that will need to be asked when the installer contacts you if they can set up a home network. Home networks are also not included in the technical support that HughesNet provides.
What can I do if my computer does not have a Network Interface Card?
A 10/100 Ethernet Network Interface Card can be added internally to a computer or there are ones that use an existing USB port adapter. There are PCMCIA cards for laptops for laptops and an adapter can be purchased for these.
What Is Transmission Latency And Are There Any Problems?
Transmission latency means when data is sent to the HughesNet satellite and then back before your computer communicates with a web host, this is approximately a half second delay. For some computer users who are involved in real time trading or multi-player games can be a problem with satellite Internet.
Is it possible to run a VPN with satellite Internet and will there be any slow down in service if I use a VPN?
Running a VPN client is possible with satellite Internet, but it is possible that it will slow data speeds from approximately 50 to 75 percent. When using a VPN client it is recommended choosing the HughesNet Elite package, another recommendation is to turn off the VPN when not in use and the Internet speed will be regained. For troubleshooting problems the VPN manufacture technical support must be contacted, HughesNet technical support does not provide support for VPN clients.
How do I find the contact information for customer service?
To speak with a customer service representative there is HughesNet online technical support chat and there is also their toll free number.
Need Help? call toll free 1-866-
